Support Agent (at Buddyboss)


BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used for building E-learning sites, MarketPlaces, and other community type platforms / Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms.

Here are a few reasons why you’ll love working for BuddyBoss:

  • We work on some really interesting projects, and we are always pushing the boundaries of WordPress and BuddyPress.
  • We all work remotely. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home.
  • We try to all meet at least once a year at a fun destination, and we’re always super excited to see each other.


  • Supporting our customers via our support forum & ticketing system and other communication channels
  • Combining technical expertise with customer service to resolve questions and issues with speed and efficiency
  • Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others
  • Identifying patterns and recommending improvements to management
  • Handling large amounts of incoming tickets and respond in a timely manner
  • Keeping constant communication with management regarding
  • Authoring Success documentation for our customer facing Help Center
  • Providing suggestions on methodology, processes, and tools to increase team effectiveness


  • Good knowledge in PHP and object orientated programming
  • Good knowledge of Javascript/jQuery
  • Experience with Git and other version control systems
  • Experience with HTML5, Javascript, CSS3 and responsive design
  • Experience working with BuddyPress
  • Full knowledge of our products
  • A can-do attitude
  • Exceptional time management and organizational skills
  • Passion for excellence at every level
  • Superb verbal and written communication skills
  • Actively stays up to date with the latest trends and techniques in web development and customer support

Job Source



Employment type

Full time


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