Provider service representative (at broadPath)

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JOB DESCRIPTION

BroadPath is hiring experienced Provider Service Representatives to work from home! We are looking for health insurance plan experienced, call center specialists who have no issues handling complex calls from health care providers. Our Team will be taking calls and handling a number of challenges, sometimes at once, and will need to have the skill set to resolve the caller’s concerns on the initial call. BroadPath provides equipment to our work from home Provider Service Representatives, including Laptop, 4 Port USB Hub, Bhive Web Camera, and USB Headset

RESPONSIBILITIES

  • Responsible for verifying member coverages, benefit types, eligibility dates, and claim payment/statuses for providers
  • Estimate member’s out of pocket expenses for select procedures or services and explain member copayments
  • Associates are expected to meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance

BASIC QUALIFICATIONS

  • Minimum of one year of recent experience working for a health plan as a Provider Service Representative
  • Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
  • Strong computer and telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call
  • Requires excellent verbal and written communication skills
  • Ability to remain focused and productive each day though tasks may be repetitive

PREFERRED QUALIFICATIONS

  • Previous successful work at home experience

Job Source

Location

Remote (work at home)

Job type

Seasonal

Hours

Full time

Time Frame

Future

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