Dental member service representative (at broadPath)

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JOB DESCRIPTION

BroadPath is hiring experienced Dental Member/Provider Service Representatives to work from home! We are looking for dental insurance plan experienced, call center specialists who have no issues handling complex calls from dental insurance plan members and providers. Our Team will be taking calls and handling a number of challenges, sometimes at once, and will need to have the skill set to resolve all concerns on the initial call. BroadPath provides equipment to our work from home Member Service Representatives, including Laptop, 4 Port USB Hub, Bhive Web Camera, and USB Headset.

RESPONSIBILITIES

Dental Member/Provider Service Representatives will be receiving inbound calls from current members and potential members with inquiries which may include: benefit and eligibility information, claims and billing, dental provider information, etc.

  • Provide an accurate and thorough explanation of dental plan benefits, claims processes, eligibility, and enrollment
  • Resolve simple to complex problems for members
  • Responsible for responding to current or potential members in a timely, professional, and courteous manner
  • Associates are expected to meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance

BASIC QUALIFICATIONS

  • Required: 1 year of recent dental plan member service experience in a call center environment
  • Computer literate (Microsoft Windows, keyboarding skills, strong systems aptitude)
  • Maintain balanced performance in areas of production and quality
  • Maintain confidentiality and project a professional business image
  • Positive attitude and ability work independently from home, as well as with a team
  • Strong written and verbal communication skills
  • Active listening skills 
  • Empathy, patience, adaptability, and a strong work ethic are critical to your success
  • 100% attendance during training
  • Responsible for providing your own 19″ monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable​, and optional USB wired keyboard
  • Responsible for having 5Mbps download and 2Mbps upload speed
  • Responsible for returning BroadPath equipment upon conclusion of your engagement

PREFERRED QUALIFICATIONS

  • Previous work at home experience

Job Source

Location

Remote (work at home)

Job type

Seasonal

Hours

Full time

Time Frame

Future

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