Customer Retention Specialist (at Achieve Test Prep )
For 3 Straight Years Achieve Test Prep has been named as a Top 100 Telecommute-Friendly Place to work in the United States by Flexjobs*. We offer flexibility, 100% work from home, with no commute. A career at Achieve Test Prep allows our employees to cultivate a work-life balance. If you are creative and want a fun, rewarding and collaborative work atmosphere, Achieve is the company for you.
We are seeking an Online Customer Retention Specialist to join our team of sales professionals as a member of our Sales Support Department. As such, you will meet and consult with students who are considering dropping out. You will have tools and resources to help students through these difficult times and you will remove obstacles so that they can continue on in our program and reach their educational and career goals. You will also be responsible for upselling and cross-selling to new students to ensure they are on the right track with their course package, providing excellent customer service, and helping students set up their payment accounts.
Customer Retention Specialist
- Must be able to write and speak in English
- A proven track record of outstanding Sales and/or Retention performance
- Comfortable working from a computer and within databases
- Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
- Experience handling difficult and irate customers
- Location – Homebased outside USA – see list of countries Achieve operates
- Ability to work within our Business Hours: Mon-Sun 8 am – 9 pm ET
To be considered for this position you MUST apply for the job directly through the Achieve website (3rd party applications will not be accepted) AND answer all pre-screener questions. Failure to comply with both will result in immediate rejection.
Why Work for Achieve Test Prep?
We believe our employees empower our company and are the reason for our success. We are the nation’s largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.
Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam.
Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you? Apply today
To learn more about us visit our website Achieve Test Prep